Our support and advisory services

In addition to our employment and training support services for jobseekers, apprentices and employers we offer a range of specialist advisory services to support customers overcome personal and professional barriers to work.

The Money Advice Service

Gaining control of your finances has never been more important

The Money Advice Service is an independent organisation, set-up by government to offer free, impartial advice to help everyone gain control of their finances and make the most of their money. Since it launched in April 2011 more than 400,000 contacts are registered from customers per week – online, over the phone and face-to-face.

We deliver the face-to-face support in England and Northern Ireland. Money Advisors are specifically trained to help our customers make informed choices about money matters, regardless of their financial circumstances.

To learn more about the service or book and appointment with a Money Advisor, visit moneyadviceservice.org.uk or call 0300 500 5000.

Key facts

  • Over 22 million customer contacts were made across all the Money Advice Service’s channels over the past year, including web chat, phone and face-to-face service, an increase of 35% compared to 2013/14.
  • According to a 2012 YouGov study, half of UK adults were struggling to keep up with their bills and credit commitments and nine million people were over-indebted causing an increase in money advice demand.
  • 95,000 individual face-to-face advice sessions and 84,000 phone advice sessions have been provided to people across the UK over the last year (April 2014-March 2015).
  • Nine million actions were taken by people to improve their financial situations as a result of using the service between April and December 2014. 17% of those surveyed took four or more actions each after receiving support from the service. This included over 6,500,000 actions to budget in order to live within means, over 1,200,000 actions to manage debt and over 180,000 actions to plan ahead and prepare for later life and retirement.

Reducing offending

We’re committed to tackling the underlying causes of crime and offending, and to giving offenders and ex-offenders a second chance.

We believe that every prisoner or offender should be engaged in work-focused activities to help them build the practical and vocational skills they need to survive in the labour market.

Click here to find out more about our Offender Learning and Skills Service (OLASS).

Independent Living Services

Being in control of your care and support

People's independence and their ability to take control of their own care or support is important. We believe that those who require assistance should be able to choose who provides this and how their needs are met. Many older people and individuals with disabilities believe that their only choice is to have care provided by Social Services which often does not meet their needs.

To ensure they retain control, we offer a range of personalised support services for adults and children with disabilities designed to enable them to achieve independence. We work closely with the local councils to help people access funding from Local Authorities to pay for their care and support services, known as Direct Payments.

We are the second largest provider of Direct Payments services in the UK, and our Independent Living Advisers are always there to help people in need of assistance to manage their Direct Payments and helping them to remain in control.

Visit our PeoplePlus Independent Living Services website for more information.