Call Centre Pathway
For learners who want to be part of the business world’s most important professions. The programme has been designed with call centre employers in mind and what they are looking for in potential employees. Call centre agents have never been more pivotal, as the consumer public and global business community alike continue to demand ever-superior service standards. As the first and often the only point of contact for millions of customers, call centre agents represent the front-line of most modern businesses. How they conduct themselves and carry out their duties can and will have an enormous impact on the performance of the business.
Our programme will support learners develop key skills in customer service, body language, essential questioning and listening skills along with how to deal with resistance and the subtleties of professional negotiation and teamwork. The course also investigates stress-management and how to deal with difficult situations, ultimately arming successful candidates with an array of genuinely invaluable skills and talents.
- Personal Development for Employability
- Customer Service Skills
- Equality and Diversity at Work
- Body Language
- Dealing with difficult customers
You must be 19 or older (this does change to 16 depending on your location)
You must be claiming State Benefits (JSA, ESA, Income support or Universal Credit) or on a low income.
We will carry out Initial Assessment to ensure you are on the right programme and level.
Our Skills Support for the Unemployed and Adult Education Budget funded programmes are co-financed by the Education and Skills Funding Agency and the European Social Fund. This enables us to provide fully funded courses for unemployed people (or people on a low income) and provide businesses with a talented pool of individuals.