Independent Living Services | People Plus

Independent Living Services – COVID19 Update

For accessible information click here

For local information and how to request PPE click here

For an NHS training video around correct use of PPE click here

PeoplePlus Independent Living Services (ILS) support 10,000 people across England and Wales with their direct payment and personal health budgets. Our aim is to enable people to live independently in their own homes and communities. It is essential this support continues for those who use agencies, are employers or personal assistants during this difficult time.

We have produced a number of information sheets to give you the most up to date information around how COVID19 might affect you and/or your personal assistants. There are also key worker letters to enable your personal assistant to get to work. These are all available at the link below this box.

There are also key worker letters to enable your personal assistant to get to work and critical information regarding Covid-19 testing for personal assistants. These are all available at the links below. You can also access frequently asked questions related to Covid-19 for direct payment employers and personal assistants at the Skills for Care website here.

Please note we are experiencing a high volume of calls at the moment. We have had to divert our office telephones to individual mobile phones. This can lead to a delay in answering your call. The quickest way to contact us is via e-mail. Please click here to find the specific e-mail address for your area.

Please click here for guidance issued by government  on the 21st April 2020 for Direct Payment recipients.

All contact details for our new direct payment services from April 1st 2020 are below:


E-mail –
Web –

NEWCASTLE (contract commences May 1st 2020)

E-mail –
Web –

Our telephone number for all services is: 0330 123 2815


For general information about our PeoplePlus Independent Living Services please click here.

For access to training please visit the PeoplePlus skills page here.

For information about our #FeedTheNation contribution please see here.

For self-employment support visit our Enterprise division here.

In April and May 2020 we are providing support to individuals in receipt of direct payments/personal health budgets in Cambridgeshire, Merthyr Tydfil and Newcastle.

Our telephone number for all services is: 0330 123 2815

It was a pleasure and joy to be involved in such a successful health event which I feel was very effective in enabling service users to gain information and raise awareness of the local services and support available for them. It was very well organised and run – so very well done!

Rafeed Rashid
NHS Specialist Stop Smoking Advisor

Find out more call 0330 123 2815 email

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