The Carers' Hub | People Plus

The Carers’ Hub

We are a commissioned service that works on behalf of Staffordshire County Council, Stoke-on-Trent City Council and the CCGs, offering a free service for carers to access when they need support. We opened our service in October 2015 and have been supporting carers as young as five, ever since.

We have two drop-in offices based in:

The Bridge Centre, Birches Head Road, Stoke-On-Trent ST2 8DD

Log Cabin 18b, Dunston Business Village, Stafford Road, Dunston, Staffordshire, ST18 9AB

Our Offer

  • Information, advice and guidance through our trained triage advisors, to signpost to the right support without the stress
  • A call within seven days of receiving a referral
  • Provide a full assessment (if required) within 14 days of referral
  • Offer of planning
  • An assessment for use of the Personal Wellbeing Budget
  • Electronic welcome  and Carers’ Hub E-Bag
  • Access to groups/courses/training
  • ICE card
  • Support with contingency

Who is a Carer?

A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner, a child or friend who is ill, frail, disabled or has mental health or substance misuse problems. Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Caring may be sudden and unexpected or could be developed over a period of time.  A caring role may last a few months or years but for some it may last for the rest of their lives.

Young Carers

To help young carers, we work with families to ensure that our young people receive the right support. We undertake assessments in school or at a mutually agreed location and create a care plan to meet that child’s needs. This could include an offer of attending our groups, peer mentoring, contingency planning, access to funding, breaks, counselling or 1:1 support.

YouCan Programme

YouCan is a six week programme, delivered in schools, designed to help young carers’ to build self-esteem and develop peer support within school.

Contact Us

Phone: 0330 123 1937
Email: for more information
Find out more:

It was a pleasure and joy to be involved in such a successful health event which I feel was very effective in enabling service users to gain information and raise awareness of the local services and support available for them. It was very well organised and run – so very well done!

Rafeed Rashid
NHS Specialist Stop Smoking Advisor

For more information

Font Resize