The Carers’ Hub
We are a commissioned service that works on behalf of Staffordshire County Council, Stoke-on-Trent City Council and the CCGs, offering a free service for carers to access when they need support. We opened our service in October 2015 and have been supporting carers as young as five, ever since.
We have two drop-in offices based in:
SGI offices, Madford Retail Park, Foregate Street, Stafford, ST16 2QY
- Information, advice and guidance through our trained triage advisors, to signpost to the right support without the stress.
- A call within seven days of receiving a referral
- Provide a full assessment (if required) within 14 days of referral
- Offer of planning
- An assessment for use of the Personal Wellbeing Budget
- Electronic welcome Carers’ Hub E-Bag
- Access to groups/courses/training
- ICE card
- Support with contingency
Who is a Carer?
A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This could be caring for a relative, partner, a child or friend who is ill, frail, disabled or has mental health or substance misuse problems. Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age. Caring may be sudden and unexpected or could be developed over a period of time. A caring role may last a few months or years but for some it may last for the rest of their lives.
To help young carers, we work with families to ensure that our young people receive the right support. We undertake assessments in school or at a mutually agreed location and create a care plan to meet that child’s needs. This could include an offer of attending our groups, peer mentoring, contingency planning, access to funding, breaks, counselling or 1:1 support.
YouCan is a six week program, delivered in schools, designed to help young carers to build self-esteem and develop peer support within school.