Customer Service Pathway | People Plus

Customer Service Pathway

For learners who want to be part of the business world’s most important professions. The programme has been designed with customer service employers in mind and what they are looking for in potential employees. Now more than ever, the importance of outstanding customer service standards is acknowledged and understood by every successful business across every industry and sector. Those armed with recognised customer service qualifications may therefore find their career prospects blown wide open.

Why us

Our programme will support learners develop key skills in customer service, body language, essential questioning and listening skills along with how to deal with resistance and the subtleties of professional negotiation and teamwork. The course also introduces candidates to the essential principles of implementing outstanding customer service strategies, the importance of communication in customer service delivery and the potential for even the most challenging customers to be transformed into advocates for the brand or business.


  • Personal Development for Employability
  • Customer Service Skills
  • Equality and Diversity at Work
  • Body Language
  • Dealing with difficult customers


You must be 19 or older (this does change to 16 depending on your location)

You must be claiming State Benefits (JSA, ESA, Income support or Universal Credit) or on a low income.

We will carry out Initial Assessment to ensure you are on the right programme and level.


Our Skills Support for the Unemployed and Adult Education Budget funded programmes are co-financed by the Education and Skills Funding Agency and the European Social Fund. This enables us to provide fully funded courses for unemployed people (or people on a low income) and provide businesses with a talented pool of individuals.

If you would like to find out more about our pathways, please fill out the form below

Quick Details: We've delivered courses to 19,000 learners last year. Our achievement rates were 94% versus a national average of 85%. We are the largest provider of Skills Support for the unemployed with 47% of the market. We are also the largest provider of Adult Education Budget funded training. We are a Grade 2 (Good) Ofsted rated provider.

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