The Carers Hub Stoke and Staffordshire is celebrating its 4th birthday!

The Carers Hub opened its doors on 1st October 2015 to support carers from across Staffordshire and Stoke-on-Trent. To date the hub has supported in excess of 10,000 carers who look after someone, unpaid, who need additional support. The Carers Hub team are extremely passionate about the work they do and have driven the service forward year on year. We have been able to secure two extensions on top of the three year contract and are now gearing up to shape our bid for future bids.

We are a commissioned service that works on behalf of Staffordshire County Council, Stoke-on-Trent City Council and the NHS, offering a free service for carers to access when they need support. Since opening we have been supporting carers as young as five, across the region.

The Carers Hub is part of the PeoplePlus group’s Community services, which empowers people with a range of support needs to lead independent lives.

The Carers hub does this by offering;

  • Information, advice and guidance through trained triage advisors, to signpost to the right support without the stress.
  • A call within seven days of receiving a referral
  • Provide a full assessment (if required) within 14 days of referral
  • Personalised plan of support
  • An assessment for use of the Personal Wellbeing Budget
  • Electronic welcome Carers Hub E-Bag
  • ICE card
  • Support with contingency planning

We also work very closely with the local caring community by attending and hosting various events throughout the year such as the recent Autism Support Carers Roadshow last month. The roadshow travelled throughout Stoke-on-Trent and Staffordshire and the aim of the programme was to develop self-confidence for carers to manage their caring role by providing information, advice and support, that included navigating autism support services.

We are very pleased to say that we managed to extend our services to the area of Gloucestershire this year offering this service to carers within the region. Gloucestershire Carers Hub opened its doors in March 2019 and offers a range of services to support carers across Gloucestershire.

Both teams are looking forward to growing the service and continuing to support the amazing work carers do into 2020.

Sally Bond Operations Director, UK Skills and Employability said, “We’re delighted to reach this milestone. The team has worked incredibly hard to enable us to reach this point. This service really does make a positive difference to people’s lives and I’m thrilled to see it go from strength to strength every year.”



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