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PATHWAYS TO EMPLOYMENT

Your new career starts here!

Train for a new career with our pathways to employment

All our training is designed to help people progress in their careers.

Working closely with local and national employers, we’ve developed a series of sector-specific training pathways to help you get on in whatever industry you’re interested in.

And getting on with us is as easy as ABC. We’ll prepare you for A job, a Better job, and a Career.

All for free, as long as you meet the eligibility criteria.

These short courses typically last between one and two weeks and will help you get accredited qualifications that employers recognise.

We have the stats to back it up too: Our success rates are 94% - that’s 9% higher than the national average. And in 2020, over 60% of learners who did a training course with us moved straight into work.

Training is delivered in a number of different ways, including in a traditional learning setting at one of our centres or at one of our many employer partners. We also offer a popular study-from-home option

You’ll also find us at ‘pop-up’ locations across England. These are easy-to-get-to and well-supported by public transport links, making it super easy for you to join us.

Once you’ve completed your pathway, we’ll hook you up with local employers and other agencies to help you land interviews and other opportunities to progress your careers.

Our pathways

Call centre

British call centres now employ a collective 1.3 million people – and you could be one of them.

Call centre workers are at the frontline of delivering excellent customer service, supporting people in every area of their life. As the first and often only point of contact for millions of customers, call centre agents are the voices of the brands they represent.

How they conduct themselves and carry out their duties will have an enormous impact on business performance.

Our pathway will support you to develop key skills and qualifications in:

  • Customer service
  • Listening
  • Negotiation
  • Teamwork
  • Employability
  • Equality and diversity
  • Body language
  • Essential questioning
  • Dealing with resistance
  • Handling difficult situations
Construction

Britain is in the middle of a building boom. Almost three million people work in the nation’s construction industry.

Whether it’s building new homes, developing office space or creating new infrastructure, it’s a busy time in construction.

Our pathway has been designed to give you the skills needed to work on-site or in builder’s merchants helping to supply the trade. We’ll also cover the cost of your CSCS card – the certificate you’ll need to work on a construction site in the UK.

And with many people in the sector working as self-employed contractors, we’ll talk you through everything you need to know about that side of things too.

Our pathway will support you to develop key skills and qualifications in:

  • Working in building and construction
  • CSCS
  • Health and safety
  • Time management
  • Communication
  • Retail
  • Interpersonal skills
  • Teamwork
  • Customer service
Customer service

Customer service is a vital part of modern living – and the sector will only continue to grow.

It’s one of the country’s most important professions. It’s not just about working in a call centre and picking up the phone to problematic customers.

The importance of customer service standards is now embedded into most businesses like retail and hospitality. It’s about how they treat their internal teams, how they can deal with issues proactively and engage with their customers in a wide variety of ways.

People armed with recognised customer service qualifications will find their career prospects blown wide open.

Our pathway will support you to develop key skills and qualifications in:

  • Customer service
  • Communication
  • Negotiation
  • Listening
  • Equality and diversity
  • Teamwork
  • Body language
  • Essential questioning
  • Handing difficult situations
  • Transforming customers into advocates
Food manufacturing

There are hundreds of vacancies in food manufacturing every month. The sector can offer people a rewarding career with plenty of progression opportunities.

The sector spans a wide range of industries, from baking to brewing and confectionery to retail. And jobs could range from being a food processing operative to a retail manager. The possibilities are almost endless.

Our pathway will guide you through all you need to know about food manufacturing and provide you with the skills you need to impress employers and grab a new career.

Our pathway will support you to develop key skills and qualifications in:

  • Food manufacturing
  • Food safety
  • Allergy awareness
  • Health and safety
  • Accident reporting
  • Customer service
  • Teamwork
  • Employability skills
Hospitality and catering

Hospitality and catering are two of the quickest growing sectors in Britain, especially as the country recovers from the coronavirus pandemic. There are thousands of jobs up for grabs each month.

We’ve developed this new pathway to help you get the foot on the ladder in whichever profession you choose. You might want to work in the kitchen as a chef, front-of-house as a receptionist or waitress or even go into management.

With workers in the sector serving up so many transferable skills, we equip you with the essentials you need to stand out from the crowd.

Our pathway will support you to develop key skills and qualifications in:

  • Customer service
  • Food safety
  • Food hygiene
  • Health and safety
  • Employability skills
  • Teamwork
  • Allergy awareness
Personal skills

We work closely with local, regional and national employers. We know what makes them tick. And importantly, we know what they’re looking for in new recruits.

They value soft skills – the skills that make you, you. They want well-rounded candidates who are ready to achieve their full potential.

Our popular pathway helps to assess your skills and qualities, consider your professional aims and set goals as you look to set out on your career. It’ll help you prepare for the world of work in a range of different sectors.

Our pathway will support you to develop key skills and qualifications in:

  • Personal and social skills
  • Healthy lifestyles
  • Time management
  • Personal finance
  • Managing yourself
  • Mental wellbeing
  • Networking and building relationships
  • Self-development
  • Decision-making
  • Discovering your strengths
  • Emotional intelligence
  • Listening
Security

As the economy grows and more businesses sprout up, so does the need to secure those new companies. Security is a very popular career, with a range of different job possibilities.

We’ve developed this pathway to suit people who might want to work in environments like bars, restaurants, supermarkets, warehouses and reception areas as well as large scale spectator events like sports matches and concerts.

This course is your steppingstone to your new career and the SIA licence that you’ll need to work in the industry. We’ll even pick up the cost of your new licence, too.

Our pathway will support you to develop key skills and qualifications in:

  • Working as a security officer
  • Customer service
  • Teamwork
  • Dealing with difficult customers
  • Equality and diversity
  • Employability skills
Warehousing

With online shopping continuing to grow, the need for warehouses – and the people to work in them – has grown too.

As a worker in this sector, you’ll be at the heart of everyday life. You’ll be helping keep the country moving with the supply of goods to every part of the world.

This pathway will give you all you need to know about working in warehousing, logistics, storage and distribution. What’s more, we’ll even cover the cost of your forklift truck or reach truck licence – nationally recognised ID needed to perform certain operations within a warehouse setting.

Our pathway will support you to develop key skills and qualifications in:

  • Manual handling
  • Lifting Operations and Lifting Equipment Regulations (LOLER)
  • Health and safety
  • Teamwork
  • Leadership
  • Processing orders and dispatching of goods
  • Equality and diversity
  • Employability skills
Eligibility

These pathways are available for people aged 19 or older.

You must also be claiming benefits such as Jobseekers’ Allowance, Employment and Support Allowance, Income Support or Universal Credit, or be on a low income.

If in doubt, get in touch with our friendly team using the form below for more information. We’ll carry out an initial assessment to ensure the support you receive is right for you.

Funding

Our pathways are co-financed by the Education and Skills Funding Agency and the European Social Fund. This enables us to provide fully funded courses for unemployed people (or people on a low income) and provide businesses with a talented pool of individuals.

If you would like more information on any of these pathways, or to sign up, fill in the form below.


Fill out our enquiry form to find out more



60 percent of people who complete our training move straight into work

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