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North East

We offer a range of services to help people across the North East progress their careers.

Working across Newcastle, Gateshead, County Durham, North Tyneside, South Tyneside, Northumberland and Sunderland, our teams work in partnership with local employers and the North East Local Enterprise Partnership to provide relevant training linked to the local labour market.

Sectors like manufacturing, digital, healthcare energy are all experiencing growth in the region while there are many jobs in warehousing and construction too.

As Britain’s leading provider of skills training, we know what works to help you have a successful career. We have great links with local and national employers like Amazon, Tesco, Amberstone, Pinpoint, McQueens Dairies, Meridian, Smyths Toys, and Blossom Home Care,  – and after undertaking training with us, you could even land a guaranteed interview with them.

We’ve supported more than half a million people with skills and training – you could be next.

Our programmes are usually free, as long as you meet the eligibility criteria. And taking part won’t affect any benefits you might be receiving.

Whether you’re unemployed looking for work, looking to progress up the career ladder, or a young person right at the start of their career, our team can help you.

Available pathways

Business & Administration

This qualification provides you with the knowledge that is required to work in a range of environments in a business administration role. You will learn how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles.

Our pathway will support you to develop key skills and qualifications in:

  • Communication skills
  • Technology skills
  • Attention to detail
  • Written skills
  • Time management 
  • Problem solving skills
  • Organisational skills
  • Customer service
  • Employability skills
  • Equality and diversity

Customer Service

The Level 2 Award in Customer Service has been designed for people working in, or wishing to work in, customer service related roles. It provides the underpinning knowledge and understanding required for you to be able to start to perform in a customer service role effectively.

Our pathway will support you to develop key skills and qualifications in:

  • Communication skills
  • Listening skills
  • Positive, constructive attitude
  • Confidence and empowerment 
  • Time management skills
  • Product and service knowledge
  • Employability skills
  • Problem solving skills
  • Equality and diversity

CCTV

This CCTV Operator course is suitable for individuals looking to gain the SIA CCTV Licence and work as a CCTV Operator. CCTV Operators work in businesses, shopping malls, airports, and local councils.

In the UK there are approximately 2.5 million CCTV cameras, with over 11,000 on the London Underground alone!

Keeping watch over these CCTV cameras are thousands of people, who all have one thing in common – they all have an SIA CCTV Operator Licence.

This course is your steppingstone to your new career and the SIA CCTV Operator licence that you’ll need to work in the industry. We’ll even pick up the cost of your new licence, too.

Our pathway will support you to develop key skills and qualifications in:

  • Working as a CCTV Operator
  • Working in the Private Security Industry
  • Practical Use of CCTV System
  • Observational and communication skills
  • Dealing with challenging situations
  • Equality and diversity
  • Employability skills

    Security

    As the economy grows and more businesses sprout up, so does the need to secure those new companies. Security is a very popular career, with a range of different job possibilities.

    We’ve developed this pathway to suit people who might want to work in environments like bars, restaurants, supermarkets, warehouses and reception areas as well as large scale spectator events like sports matches and concerts.

    This course is your steppingstone to your new career and the SIA licence that you’ll need to work in the industry. We’ll even pick up the cost of your new licence, too.

    Our pathway will support you to develop key skills and qualifications in:

    • Working as a security officer
    • Customer service
    • Teamwork
    • Dealing with difficult customers
    • Written and verbal communication skills
    • Interpersonal skills
    • Surveillance skills
    • Equality and diversity
    • Employability skills
    • Emergency Frist Aid at Work

      Contact our Newcastle Skill Centre

      PeoplePlus, Broadacre House, Market Street, Newcastle NE1 6HQ

      Tel: 0191 3038 987

      Email: Newcastle.Skills@peopleplus.co.uk

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      We’ve supported more than 500,000 people towards a better career

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